Refund Policy

Last Updated: [04-06-2025]

At Wintex Cosmetics, we prioritize customer satisfaction and stand by the quality of our herbal powders. If you are not satisfied with your purchase, we are happy to assist you with returns and refunds under the following conditions:

1. Eligibility for Returns & Refunds
   We accept returns and refunds only under the following conditions:

• The product is damaged or defective upon arrival.
• The wrong product was delivered.
• The product is unopened, unused, and in its original packaging (for non-defective returns, if applicable).

1. Return Window
   Customers must request a return within 7–14 days of receiving the product.
   After the return period has expired, we cannot process returns or refunds.
2. Non-Returnable Items
   For hygiene and safety reasons, we do not accept returns or refunds for:

• Opened or used herbal powder products.
• Products without original packaging.
• Items purchased under discounts or promotions (unless damaged or defective).

1. Return Process
   Contact our customer support at 📞 +91 76889 92940 with your order number, proof of purchase, and images of the product (if damaged or incorrect).
   Our team will review your request and provide return instructions if eligible.
   Ship the product back to us at our return address using a trackable shipping method.
2. Refund Policy

• Refunds will be processed within 5–7 business days after we receive and verify the returned product.
• Refunds will be issued via the original payment method (credit card, bank transfer, etc.).
• Shipping charges are non-refundable unless the return is due to our error (damaged or incorrect product).
• Refunds will be credited via the original payment method within 10 days.

1. Contact Us
   For any questions regarding returns or refunds, please contact:
   📞 Phone: +91 76889 92940

Thank you for choosing Wintex Cosmetics! 🌿✨