Effective Date: [04-06-2025]
At Wintex Cosmetics, we are committed to delivering high-quality herbal wellness products to our customers in a timely and efficient manner. Please review our shipping policy to understand how we process and deliver orders.
- Processing Time
- Orders are processed within 1–2 business days after payment confirmation.
- Orders are delivered within 1–2 business days after processing.
- Once your order is shipped, you will receive a tracking number via WhatsApp or SMS.
- Processing times may vary during peak seasons or due to unforeseen circumstances.
- Shipping Methods & Delivery Time
We offer the following shipping options:
Shipping Method | Estimated Delivery Time |
Standard Shipping | 4–6 business days |
Express Shipping | 2–3 business days |
- Delivery times are approximate and may be affected by factors such as holidays, courier delays, or local disruptions.
- Orders are shipped via trusted courier partners to ensure safe and timely delivery.
- Shipping Charges
- Domestic Shipping: Free
- Order Tracking
- Once shipped, you will receive a tracking link via WhatsApp or SMS.
- You can track your order directly through our website or the courier’s tracking portal.
- If you do not receive tracking details within the estimated processing time, please contact us.
- Undeliverable Packages & Address Issues
- Customers must provide accurate shipping details during checkout.
- If an order is returned due to an incorrect address, refusal, or failed delivery attempts, reshipping charges may apply.
- If you need to update your shipping address after placing an order, please contact us within 2 hours.
- Damaged or Lost Packages
- If your order arrives damaged, missing, or incorrect, please contact us within 1–2 days with photos of the package and items.
- We will work with our shipping partners to resolve the issue as quickly as possible.
- Lost packages due to courier errors will be investigated, and we will provide a replacement or refund as applicable.
- Returns & Refunds
For details on returns and refunds, please refer to our Return & Refund Policy.
- Contact Us
For any shipping-related inquiries, feel free to reach out:
📞 Phone: +91 76889 92940